Shipping Policy

    

Thank you for shopping with re:CZAR! We're committed to getting your fashion pieces to you safely and efficiently.

    

Processing Time

 

Orders are processed within 2-3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped with tracking information.

    

Shipping Rates & Delivery Times

 

We currently ship within South Africa. Shipping costs and delivery times are calculated at checkout based on your location:

 

   
• Major Cities (Johannesburg, Cape Town, Durban, Pretoria): 3-5 business days
   
• Other Urban Areas: 5-7 business days
   
• Rural Areas: 7-10 business days
 

    

Shipping Methods

 

We partner with reliable courier services to ensure your items arrive safely. All orders include tracking so you can monitor your delivery.

    

Free Shipping

 

We offer free shipping on orders over R500 within South Africa.

    

International Shipping

 

We currently only ship within South Africa. International shipping may be available in the future.

    

Order Tracking

 

Once your order ships, you'll receive a tracking number via email. You can use this to track your package and see estimated delivery dates.

    

Delivery Issues

 

If your order hasn't arrived within the estimated delivery time, please contact us at [your email]. We'll work with our courier partners to locate your package.

    

Incorrect Address

 

Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us immediately after placing your order.

    

Lost or Damaged Packages

 

If your package arrives damaged or goes missing during transit, please contact us within 48 hours with photos (if damaged). We will work to resolve the issue with a replacement or refund.

    

Contact Us

 

For any shipping questions or concerns, please email us at [your email address].